I Want to Control My Play

How do I set or lower a deposit limit?

1. Log in on slotkaki.org and open your account settings or the responsible gaming section.
2. Choose a deposit limit and pick the period, such as daily, weekly or monthly, from the options shown.
3. Enter an amount you could lose without affecting rent, food or debt repayments.
4. Save the change. Lowering a limit normally applies straight away, while a request to raise it may not be processed immediately.

Cannot find the option? Ask live chat to set it for you.

I lose track of time when I play

Switch on time reminders in the same settings area. When a reminder pops up, pause and ask yourself whether you are still playing for fun. If the answer is no, log out.

I need a short break (cooling-off)

1. Request a cooling-off period through your account settings or live chat.
2. Choose one of the periods offered. During that time you cannot deposit or play.
3. Uninstall the app and delete bookmarks to reduce the temptation.
4. Fill the time with something else, then review your habits before the break ends.

I want to self-exclude

This is the firmer option, meant for a longer period.

1. Send the request through live chat, or email [email protected] from your registered email address.
2. State clearly that you want self-exclusion and for how long.
3. If you have an eligible balance, ask for a withdrawal under the normal rules.
4. Do not open a new account during the exclusion. Such accounts will be closed.

I feel unable to stop

Warning signs include chasing losses, borrowing money to play, hiding the time or money you spend, and feeling restless when you are not playing.

1. Stop playing today and request self-exclusion.
2. Tell someone close to you what is happening.
3. Call Talian Kasih on 15999 for support and referral.
4. If you feel overwhelmed or have thoughts of harming yourself, reach Befrienders through befrienders.org.my.
5. See a doctor or visit your nearest health clinic. Gambling problems can be treated, and a doctor can refer you to a counsellor.
6. Ask your bank whether it can block gambling transactions on your card or account.

If it is still hard: you do not have to deal with this alone. Contact the lines above again, or ask a family member to help you make that first call.

Someone I know is playing too much

1. Pick a calm moment and talk without judging.
2. Describe the changes you have noticed, such as new debts or avoiding people.
3. Share the Talian Kasih number, 15999, and encourage them to set limits or self-exclude.
4. Avoid lending money to cover losses, as it can prolong the problem.

Everyday habits that protect your limits

• Decide on a budget and a time limit before you log in.
• Treat money spent as the cost of entertainment, never as income.
• Do not play when angry, upset or after drinking.
• Bonuses carry turnover conditions, so do not deposit extra just to chase a promotion.

Always start from the official slotkaki.shop home page to be sure you are on the genuine site. More on how games work is in slot help and sportsbook help.

Frequently asked questions