Why a bet is voided and what happens to your stake

Postponed, moved or abandoned matches

The sportsbooks on SlotKaki come from providers such as SBO, IBC, BTi, CMD and WBET. Each one has its own rule on how long a match can be delayed before bets are cancelled.

1. Open your bet history and find the slip. A status of "Void", "Cancelled" or "Refund" means the stake was returned.
2. Open the Rules section of the sportsbook you used, then the section for that sport.
3. Look for the rules on postponement, change of venue and abandoned matches.
4. Check the competition's official schedule for the new date, then compare it with the window the rules allow.

A bet that has gone void is not carried over to the new date automatically. If you still want a position on that match, you'll need to place a fresh bet once the market reopens, and the odds then may be different.

An abandoned match doesn't necessarily void every market. Take an example: you back Over 1.5 first-half goals, two goals go in before the break, and the match is then abandoned in the 60th minute. The first-half market was already decided, so it is normally settled as a win, while a full-time Asian Handicap bet would usually be void.

When a badminton or tennis player withdraws

In sports like badminton and tennis, the result rests on one player or one pair. A withdrawal affects bets differently depending on when it happens.

1. Find out exactly when the withdrawal happened from the match report.
2. Compare that with your provider's "retirement" or "walkover" rule.
3. Check each market separately, because one slip can hold both settled and void selections.

Wrongly displayed odds and obvious pricing errors

Now and then odds appear incorrectly, say 15.00 when the real market sits around 1.50. Provider rules usually allow such bets to be cancelled or resettled at the correct price.

1. Read the note on the slip or in your bet history. It may mention a "pricing error" or "palpable error".
2. If you have a screenshot, compare the odds on your slip with the same market at that time.
3. For in-play bets, a bet accepted after an event, such as a goal, can also be cancelled. The reasons are covered in in-play betting: moving odds, cash out and bet delays.

Cancellations of this kind sometimes come after the final whistle, because the review happens later. If your balance changes after a bet was settled, look in the bet history for a resettlement note.

How the money from a void bet comes back

A void single returns the full stake to your balance, with no profit. That is different from a push and from the half results of Asian Handicap quarter lines.

In a parlay, a void leg is normally dropped and the odds recalculated. For example, a RM10 parlay at 1.90, 2.00 and 1.80: if the second leg is void, the new odds are 1.90 x 1.80 = 3.42, so the return if the other two win is RM34.20. Other parlay rules are covered in sportsbook troubleshooting.

Void bets may not count towards bonus turnover or deposit turnover. Check the terms in your account.

A void you think was a mistake

1. Read the provider's rules for that sport and market first. Most disputes end here.
2. Collect the bet ID, date and time, market, odds and stake from your bet history.
3. Take screenshots of the slip and its void status.
4. Note the source of the match result you are relying on.

If it still fails: send those details through live chat after logging in, or by email to [email protected]. Support can check with the sportsbook provider, but the final decision follows that provider's rules.

Frequently asked questions