SlotKaki Slot Game Troubleshooting

A spin is stuck or the game has frozen

The reels stop halfway, the spin button does nothing, or your balance has not changed after a spin.

1. Give it a moment and avoid tapping spin again and again. Each tap can send a fresh request to the server.
2. Check your connection. Switch from mobile data to Wi-Fi, or the other way round.
3. Close the tab or app, then reopen the same game from the lobby on slotkaki.org.
4. Open your bet history. Spin results are recorded on the provider's server, so a win that was already decided is normally still credited.
5. If every game misbehaves, clear your browser cache or make sure your app is the current version from the official slotkaki.shop home page (see app and device help).

If it still fails: note the game title, the provider (Pragmatic Play or PG Soft, for example), the time it happened and the round ID if one is shown. Send these details through live chat after you log in.

Free spins were interrupted by a disconnect

The free spins or bonus feature had started, but the connection dropped before it finished.

1. Do not open a different game first. Log back in and launch the same game.
2. Most games pick up an unfinished feature automatically when reopened.
3. If the feature does not reappear, check your bet history to see whether the server has already completed the round and added the result to your balance.
4. Next time, avoid playing on a weak signal, such as in a moving car.

If it still fails: ask support to check the round with the provider. Include a screenshot and the approximate time. The outcome follows the provider's records, not what your screen happened to show.

My bonus turnover is not going up

The usual reason is that the game you chose is excluded from the promotion, or only counts partly towards it.

1. Open the terms of your active promotion in your account and look for the list of excluded games or categories.
2. Compare that list with what you have been playing. Some titles or providers may not count at all.
3. Move to an eligible game and check your turnover progress again.
4. Remember the operator's basic rule still applies: every deposit needs at least 1x turnover before it can be withdrawn.

If it still fails: ask support which games count for your bonus and keep their answer in the chat so you can refer back to it.

Maximum bet while a bonus is active

Many promotions cap the stake per spin until the bonus is cleared. Going over the cap can void the bonus, or any winnings made with it.

1. Before accepting a bonus, read the bet cap in that promotion's terms. The figure is shown in your account and can differ between offers.
2. Set your stake inside the game below that cap before you spin.
3. Steer clear of autoplay settings that raise the stake automatically.
4. Would you rather avoid these conditions? You can decline the bonus when you deposit.

How to read the game info screen

Every slot has an "i" icon or menu that opens the paytable and rules. It is worth a look before you play.

• Paytable: what each symbol and combination pays.
• Features: how free spins, wilds and multipliers are triggered.
• RTP: the theoretical return percentage the provider states for that game. It is measured over a very large number of spins and says nothing about your session.
• Malfunction clause: a technical error voids pays, so a display glitch does not create a win.

No game can promise a win. Set a budget before you start and use the tools on the play control page.

Frequently asked questions