Game Lobby Problems: Find It, Load It, Play It

Can't find a particular game?

1. Check you are in the right category. Crash games, for example, sit under e-games rather than slots.
2. Use the provider filter. Slots are grouped by provider, such as Pragmatic Play, PG Soft, Jili, Habanero, Red Tiger, CQ9, Spadegaming, Joker Gaming and Yggdrasil.
3. Type only part of the name into search. A slightly different full spelling can return nothing.
4. If you changed the interface language, category names may have changed too; switch back to check.

If it still fails: the game may no longer be offered. Ask support before assuming it is hidden.

A provider is marked as temporarily unavailable?

Providers occasionally run maintenance, and none of their games will open during that period.

1. Try another provider in the same category in the meantime.
2. Check back later. Maintenance is usually shown on the game tile or in the lobby.
3. If you were mid-game when maintenance began, check your bet history once the provider returns.

Game stuck on the loading screen?

1. Give it a moment, then reload once only. Reloading repeatedly can open several sessions at once.
2. Close other game tabs and any apps using a lot of data.
3. Test your connection by opening another site. If that is slow too, the problem is the network.
4. Clear your cache (steps below) and sign in again.

If it still fails: try the official Android APK from the official slotkaki.shop start page, or a different browser. If only one game fails, report that game's name to support.

Confused between demo mode and real mode?

Some providers may offer a demo mode, depending on the game. In demo mode the credits are not real money and any wins are not added to your wallet.

1. Check the label on the game screen or the balance it shows. A demo balance usually differs from your wallet balance.
2. To play with real money, leave and reopen the game while signed in.
3. If your real balance dropped while you thought you were in demo, check the bet history in your account.

How do I clear the cache properly?

1. Chrome (Android and desktop): open Settings, then Privacy, then Clear browsing data. Select cached images and files, plus cookies.
2. Safari (iPhone): open the phone's Settings, choose Safari, then Clear History and Website Data.
3. Close and reopen the browser, then type slotkaki.org yourself or go through the official start page.
4. Sign in again with your password.

Clearing cookies signs you out. Make sure you remember your password; if you don't, read login problems first.

A problem specific to casino tables?

For digital tables, see RNG casino problems. For live dealer streams, see live casino problems. If you notice yourself hopping from game to game without a pause, it may be time for a break; use the time reminder or cooling-off option in your account.

Frequently asked questions